VoIP & IP Telephony Systems
A modern phone system that links your branches, records your calls and routes customers to the right person — at a fraction of traditional line costs.
Every layer designed, installed and supported by us.
The phone is still the first channel customers reach for in the Saudi market. Yet many organisations lose opportunities daily for mundane reasons: a call nobody answered, a transfer lost between departments, or an employee's personal mobile that quietly became the company number until that employee left.
VoIP solves this and reduces cost at the same time. One company number, an extension per employee, an auto-attendant that routes callers, a queue instead of a busy tone, and out-of-hours forwarding to mobile. Calls travel over the internet, so calling between branches costs nothing.
We work with 3CX, Issabel and other open systems that can be hosted on-premises inside your building or on a cloud server, connected to licensed providers in the Kingdom. The system is yours — you are not locked into an escalating per-user monthly subscription.
What we deliver
PBX installation & configuration
The phone system installed and configured on-premises or on a cloud server, with extensions for every employee and department.
Analogue PBX and intercom
Traditional and digital exchanges supplied and programmed alongside IP systems for organisations that have not moved yet, line and extension distribution across offices, plus intercom and gate-release systems.
Bilingual auto-attendant
A voice menu routing callers to the right department, with professional Arabic and English recordings and separate paths for inside and outside business hours.
Call recording & reporting
Calls recorded and archived, with reporting on call volumes, wait times and missed calls — real data for improving customer service.
Branch linking & remote work
Every branch on one system with free internal calling, plus mobile and desktop apps so staff stay reachable on their extension from anywhere.
Queues & call distribution
Calls distributed by availability or skill, with a queue carrying a message and music instead of the busy tone that loses you the customer.
Handsets & compatibility
IP phones and headsets selected, supplied and configured, plus gateways to keep legacy analogue equipment working if you want to retain it.
How we work
- 1
Requirements
Staff and branch counts, call volumes and patterns, and whether you have existing lines to retain.
- 2
Design & quote
System architecture, auto-attendant routing, hardware and provider selection, with both setup and running costs stated.
- 3
Install & configure
System deployed, lines connected, handsets and extensions and recordings configured, then fully tested before cut-over.
- 4
Train & support
Your team trained on the system and its reporting, with ongoing support as you add staff or change routing.
Serving clients across
We provide voip & telephony services to organisations across all regions of saudi arabia, through on-site visits and remote technical support.
Frequently asked questions
Can we keep our existing company number?
In most cases yes, either by porting the number or connecting your existing lines to the new system through a suitable gateway. We verify the position with your provider before committing to anything.
How does call quality compare to a traditional line?
Equal or better, provided the network is configured for it. We set QoS so voice takes priority over other traffic, which is what prevents calls breaking up when the internet is busy. A poorly configured network is the single biggest cause of bad VoIP quality.
What happens if the internet goes down?
We configure automatic failover that forwards calls to mobile numbers when connectivity is lost, so customers never reach a dead line. A backup mobile data connection can be added for critical sites.
Is call recording permitted?
Call recording is common in customer service but carries legal considerations around notifying parties and protecting personal data. We configure the system to announce recording automatically at the start of a call, and recommend you review your policy with your legal advisor.
How much does it save versus traditional lines?
The largest savings come from inter-branch calls becoming free and from reduced line and trunk costs. The exact figure depends on your branch and staff counts and calling patterns, so we calculate it for your case in the quotation rather than quoting a generic percentage.
Get a Free Quote
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Ready to start your project?
Talk directly to an engineer — not a sales desk. Initial consultation, site survey and a detailed quotation, with no obligation.
Out-of-hours emergency support available to maintenance-contract clients